LeadDesk
LeadDesk is a cloud-based contact center solution founded in 2010 to revolutionize the call center industry. It offers specialized software for both outbound sales and customer service, aiming to increase agent efficiency and customer satisfaction. The platform is known for its speed, customizability, and reliability, boasting a 99.95% uptime. LeadDesk is a public company listed on Nasdaq First North Finland, with over 180 employees across 13 offices in Europe. The company is SOC 2 accredited and ISO27001 certified, emphasizing its commitment to security and reliability. It serves over 1,000 organizations globally, facilitating millions of calls annually. The business model is SaaS, with tiered pricing plans (Instant, Essential, Advanced, Enterprise) catering to businesses of all sizes, from SMEs to large enterprises.
LeadDesk
LeadDesk is a cloud-based contact center solution founded in 2010 to revolutionize the call center industry. It offers specialized software for both outbound sales and customer service, aiming to increase agent efficiency and customer satisfaction. The platform is known for its speed, customizability, and reliability, boasting a 99.95% uptime. LeadDesk is a public company listed on Nasdaq First North Finland, with over 180 employees across 13 offices in Europe. The company is SOC 2 accredited and ISO27001 certified, emphasizing its commitment to security and reliability. It serves over 1,000 organizations globally, facilitating millions of calls annually. The business model is SaaS, with tiered pricing plans (Instant, Essential, Advanced, Enterprise) catering to businesses of all sizes, from SMEs to large enterprises.
TL;DR
Headquarters: Helsinki, Finland
Product: Cloud-based contact center / sales & customer-service SaaS
Public listing: Nasdaq First North Finland (ticker LEADD)
Founded: 2010
Series A: €5.5M (Feb 27, 2015)
Company Overview
Problem Domain
Contact centre efficiency, sales automation, customer service communications.
Founded
2010
Industry
SaaS / Contact Center Software
Funding Track Record
€5.5M
Participation from Finnish Industry Investment (Tesi)
Investor Signal
“Led by Dawn Capital with participation from Finnish Industry Investment (Tesi); company is publicly listed”