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Kustomer
Kustomer is an AI-powered customer service platform designed to deliver exceptional service at every touchpoint. It combines CRM, ticketing, and AI into a unified solution to create seamless…
Kustomer
Kustomer is an AI-powered customer service platform designed to deliver exceptional service at every touchpoint. It combines CRM, ticketing, and AI into a unified solution to create seamless…
TL;DR
Company: Kustomer — omnichannel AI-powered customer service CRM
Founding: Founded 2015 by Brad Birnbaum (CEO) and Jeremy Suriel (CTO)
Product focus: Unified customer timelines, AI agents, workflows, reporting
Funding / M&A: Acquired by Meta in Nov 2020; spun out with $60M financing in May 2023
Company Overview
Problem Domain
Customer service / customer experience (omnichannel CRM for support teams)
Founded
2015
Industry
SaaS, Customer Relationship Management (CRM), Customer Experience (CX)
Funding Track Record
40000000
Series D announced May 29, 2019
60000000
Series E announced December 4, 2019
60000000
Financing when spun out of Meta
Acquired by Meta in November 2020 (reported purchase price ~ $1B in coverage)
Investor Signal
“Battery Ventures; Redpoint; Coatue; Tiger Global; Cisco Investments; Canaan Partners; Boldstart Ventures; Social Leverage”
Founders
What we do
Join the Team
Startup jobs. A lot of them.
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