Kustomer
Kustomer is an AI-powered customer service platform designed to deliver exceptional service at every touchpoint. It combines CRM, ticketing, and AI into a unified solution to create seamless omnichannel experiences. Key features include AI Agents for both customers and support representatives, AI Agent Studio for customization, Workflows for automation, and robust reporting. Kustomer aims to automate issue resolution, assist agents, and allow for platform customization to improve customer service efficiency and outcomes. Their business model appears to be a mix of subscription-based (seat-based) and usage-based (conversation-based) pricing, with additional AI add-ons.
Kustomer
Kustomer is an AI-powered customer service platform designed to deliver exceptional service at every touchpoint. It combines CRM, ticketing, and AI into a unified solution to create seamless omnichannel experiences. Key features include AI Agents for both customers and support representatives, AI Agent Studio for customization, Workflows for automation, and robust reporting. Kustomer aims to automate issue resolution, assist agents, and allow for platform customization to improve customer service efficiency and outcomes. Their business model appears to be a mix of subscription-based (seat-based) and usage-based (conversation-based) pricing, with additional AI add-ons.
TL;DR
Product: AI-powered customer service CRM that unifies customer data, conversations, automation, and reporting for omnichannel support
Founding: Founded in 2015 by Brad Birnbaum and Jeremy Suriel
Ownership & recent financing: Acquired by Meta (closing Feb 2022), spun out May 2023 with a $60M financing; Meta remained a minority owner
Funding to date: Total reported funding approximately $263.5M (USD); company has completed multiple venture rounds and a Series B
Employees: Approximately 280 employees
Dec 2025: launched AI Assistants and Data Explorer (AI-native reporting)
Company Overview
Problem Domain
Customer service, customer experience (CX), and conversational CRM for omnichannel support
Founded
2015
Industry
Customer service / CRM
Funding Track Record
$35M
Reported $35M round (TechCrunch coverage)
$40M
Reported Series D led by Tiger Global
$60M
Reported Series E led by Coatue with participation from Tiger Global and Battery Ventures
Acquired by Facebook/Meta for a reported ~$1B (reported in acquisition context)
$60M
Financing announced as the company spun out from Meta
$30M
Announced $30M Series B focused on AI-native CX
Investor Signal
“Backed by multiple institutional investors across rounds (including Battery Ventures, Redpoint, Coatue, Tiger Global, Norwest, Boldstart); Meta remained a minority owner after the 2023 spin-out”