Kolus
Kolus offers a comprehensive, all-in-one solution designed to enhance customer service (SAV) and guarantee an exceptional customer experience. Their platform centralizes and categorizes exchanges, manages customer requests, provides remote assistance through video calls, secure remote access, and an AI chatbot for automated support. Kolus aims to reduce SAV costs by increasing first-call resolution rates and improving customer satisfaction. The company highlights intuitive interfaces, cost savings, efficient remote support, data centralization, and performance tracking as key benefits. They have a stated user base of over 500 users across more than 150 companies globally.
Kolus
Kolus offers a comprehensive, all-in-one solution designed to enhance customer service (SAV) and guarantee an exceptional customer experience. Their platform centralizes and categorizes exchanges, manages customer requests, provides remote assistance through video calls, secure remote access, and an AI chatbot for automated support. Kolus aims to reduce SAV costs by increasing first-call resolution rates and improving customer satisfaction. The company highlights intuitive interfaces, cost savings, efficient remote support, data centralization, and performance tracking as key benefits. They have a stated user base of over 500 users across more than 150 companies globally.
TL;DR
Founded: 2022 — Lyon, France
Product: Industrial after-sales (SAV) ticketing and intervention platform with integrated visio-assistance and AI documentation/voice-to-report
Funding: Seed (05 Jun 2024) — €600,000 (investors include Evolem, Holnest and business angels)
Leadership: William Kelbert and Maxime Guertin (company leaders)
Customers: Stated user base: 500+ users across 150+ companies
Company Overview
Problem Domain
Industrial after-sales service (SAV), field service and intervention management
Founded
2022
Industry
Industrial after-sales / Field service management (SaaS)
Funding Track Record
€600,000
Round includes Evolem and Holnest plus several business angels (named by company and databases: Jean-Paul Genoux, Marc Montrieul, Patrick Bertrand).
Investor Signal
“Seed round participated by Evolem and Holnest alongside multiple business angels”