Kit
Shopify Inbox is a free business chat app integrated into the Shopify platform that enables merchants to manage customer conversations, automate messages, and gain insights to drive sales conversions. It offers features such as AI-generated instant answers, automated greetings, message classification to identify sales opportunities, and the ability to share discount codes and order status updates. The app supports chat management from mobile and web, helping Shopify merchants convert browsers into buyers efficiently. Shopify Inbox is positioned as a powerful tool for e-commerce businesses to enhance customer engagement and increase sales through conversational commerce.
Kit
Shopify Inbox is a free business chat app integrated into the Shopify platform that enables merchants to manage customer conversations, automate messages, and gain insights to drive sales conversions. It offers features such as AI-generated instant answers, automated greetings, message classification to identify sales opportunities, and the ability to share discount codes and order status updates. The app supports chat management from mobile and web, helping Shopify merchants convert browsers into buyers efficiently. Shopify Inbox is positioned as a powerful tool for e-commerce businesses to enhance customer engagement and increase sales through conversational commerce.
TL;DR
Founded: 2013
Acquisition: Acquired by Shopify (announced April 13, 2016)
Core product: Conversational-commerce virtual marketing assistant for merchants (chatbot to run ads, post to social, interact via messaging)
Company Overview
Problem Domain
Marketing automation and conversational commerce for online stores
Founded
2013
Industry
E-commerce / Marketing Technology
Funding Track Record
Acquired by Shopify; earlier reporting references seed investors including Technicolor Ventures and Visionnaire Ventures