Kaizo
Kaizo is an AI-powered platform based in Amsterdam, founded in 2018, that revolutionizes customer support operations. It integrates with Zendesk and Salesforce to provide QA, performance insights, coaching, and agent engagement through gamification. Kaizo aims to improve efficiency, engagement, and productivity for hybrid workforces, enabling support teams to exceed performance expectations. The platform offers features like Auto QA, AI coaching, performance analytics, and agent motivation tools. Kaizo has achieved over 70,000 users worldwide, reporting significant improvements such as a 75% reduction in resolution time and up to 93% CSAT. The company has raised $7 million in funding.
Kaizo
Kaizo is an AI-powered platform based in Amsterdam, founded in 2018, that revolutionizes customer support operations. It integrates with Zendesk and Salesforce to provide QA, performance insights, coaching, and agent engagement through gamification. Kaizo aims to improve efficiency, engagement, and productivity for hybrid workforces, enabling support teams to exceed performance expectations. The platform offers features like Auto QA, AI coaching, performance analytics, and agent motivation tools. Kaizo has achieved over 70,000 users worldwide, reporting significant improvements such as a 75% reduction in resolution time and up to 93% CSAT. The company has raised $7 million in funding.