
Siena Insights, formerly known as Idiomatic, is a customer feedback analysis company that uses AI to transform customer feedback into actionable insights. Their platform reads and organizes customer feedback from various channels, providing sentiment analysis, anomaly detection, and cost tracking of customer support tickets. The company offers instant alerts and conversational data querying to help businesses proactively address customer issues and improve satisfaction. Siena Insights integrates with existing help desk platforms and supports customer experience optimization at scale, serving clients like Upwork. Their business model is SaaS, focusing on AI-driven customer experience analytics and automation.

Siena Insights, formerly known as Idiomatic, is a customer feedback analysis company that uses AI to transform customer feedback into actionable insights. Their platform reads and organizes customer feedback from various channels, providing sentiment analysis, anomaly detection, and cost tracking of customer support tickets. The company offers instant alerts and conversational data querying to help businesses proactively address customer issues and improve satisfaction. Siena Insights integrates with existing help desk platforms and supports customer experience optimization at scale, serving clients like Upwork. Their business model is SaaS, focusing on AI-driven customer experience analytics and automation.
Founded: 2016
Headquarters: Palo Alto, California
Product: AI voice-of-customer platform that analyzes support tickets, NPS responses, and app reviews to identify and quantify issues and trends
Acquisition: Acquired by Front (announcement dated Nov 19, 2024)
Funding: Reported to have 4 funding rounds (latest reported as Seed); investor list includes Freestyle Capital, Xoogler, Gaingels
Founders: Ariel Kleiner; Christopher Martinez; Kevin Yang
Customer feedback analysis / voice-of-customer for support, customer experience, and product teams
2016
Customer experience analytics
Crunchbase reports 4 funding rounds with the latest listed as a Seed round; Crunchbase lists 8 investors including Xoogler and Gaingels.