
Onepilot is a customer service outsourcing platform that leverages AI and human agents to provide flexible, efficient, and high-quality customer care solutions. With over 250 clients and handling more than 15 million interactions annually, Onepilot differentiates itself through its unique technology that combines best-in-class agents with AI-driven processes, ensuring transparency and adaptability to client needs. The company operates across various industries, including B2B, eCommerce, and fintech, and focuses on enhancing customer satisfaction and operational efficiency for its clients.

Onepilot is a customer service outsourcing platform that leverages AI and human agents to provide flexible, efficient, and high-quality customer care solutions. With over 250 clients and handling more than 15 million interactions annually, Onepilot differentiates itself through its unique technology that combines best-in-class agents with AI-driven processes, ensuring transparency and adaptability to client needs. The company operates across various industries, including B2B, eCommerce, and fintech, and focuses on enhancing customer satisfaction and operational efficiency for its clients.
Headquarters: Paris, France
Founded / launch: April 2016
Product: AI/ML tooling to help customer service reps handle repetitive tasks from ticketing systems
Reported early funding: Sep 2018 early VC ~€1.4M (Btwinz, SIDE Capital)
Customer service automation / agent productivity
2016
Enterprise software / CRM & sales
€1.4M
Reported by Dealroom