
Hubtype is an enterprise chatbot platform that offers advanced customer service automation solutions. It enables businesses to create sophisticated chatbots and conversational applications by integrating various automation technologies like webviews, conversational flows, and multilingual AI. The platform provides a suite of tools including a drag-and-drop flow builder, a messaging-first helpdesk, and an analytics suite to manage and scale agent-based and automated customer journeys. Hubtype prioritizes security with end-to-end encryption, secure SSL Webhooks, and is ISO 27001 certified. Their solutions aim to cut costs with interactive elements, boost customer satisfaction (CSAT) by up to 2X, and seamlessly integrate with existing tech stacks (CRM, helpdesk, AI). They highlight significant results such as automating 85% of WhatsApp interactions for some clients and improving Trustpilot scores by 107%.

Hubtype is an enterprise chatbot platform that offers advanced customer service automation solutions. It enables businesses to create sophisticated chatbots and conversational applications by integrating various automation technologies like webviews, conversational flows, and multilingual AI. The platform provides a suite of tools including a drag-and-drop flow builder, a messaging-first helpdesk, and an analytics suite to manage and scale agent-based and automated customer journeys. Hubtype prioritizes security with end-to-end encryption, secure SSL Webhooks, and is ISO 27001 certified. Their solutions aim to cut costs with interactive elements, boost customer satisfaction (CSAT) by up to 2X, and seamlessly integrate with existing tech stacks (CRM, helpdesk, AI). They highlight significant results such as automating 85% of WhatsApp interactions for some clients and improving Trustpilot scores by 107%.
Category: Enterprise conversational chatbot platform
Founded: 2016 (Barcelona)
Founders: Marc Caballé (CEO), Eric Marcos (CTO)
Employees: About 50
Known funding: Seed led by K Fund (May 2019, ~€1M)
Enterprise customer service automation and conversational commerce across messaging channels.
2016
Customer service automation / Conversational AI
€1,000,000
Seed round reported May 2019 (~€1M / ~$1.1M)
€235,000
Early public and angel funding at company founding
“K Fund; other investors listed include Ed Freyfogle”