
Hosts all across the hospitality industry are always looking for ways to eliminate redundancy and save time. Home Service, an AI concierge and guest support platform, takes care of the majority of guest questions and administrative duties, and only involves a human when absolutely necessary. Hosts create and manage properties on the HS web portal, and sync this functionality to smart speakers like the Alexa or Google Home. Syncing is extremely intuitive and takes less than a minute (we timed it). Hosts also leverage the inherent comfort with communicating with a bot to get relevant and actionable insights. The Home Service portal serves as a hub to get immediate suggestions and feedback about property problems.

Hosts all across the hospitality industry are always looking for ways to eliminate redundancy and save time. Home Service, an AI concierge and guest support platform, takes care of the majority of guest questions and administrative duties, and only involves a human when absolutely necessary. Hosts create and manage properties on the HS web portal, and sync this functionality to smart speakers like the Alexa or Google Home. Syncing is extremely intuitive and takes less than a minute (we timed it). Hosts also leverage the inherent comfort with communicating with a bot to get relevant and actionable insights. The Home Service portal serves as a hub to get immediate suggestions and feedback about property problems.
What they do: AI concierge and guest support platform for hospitality and vacation-rental hosts
Founded / HQ: 2019, Cambridge, Massachusetts
Integrations: Voice-assistant integration (Alexa, Google Home) and web portal for hosts
Stage / Funding: Pre-Seed (one disclosed round, Aug 27, 2019)
Hospitality guest engagement and property management automation
2019
Hospitality SaaS / Vacation rental technology
“VoicePunch listed as investor/lead for disclosed Pre-Seed round”