Helpware
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.
Helpware
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.
TL;DR
What they do: AI-enabled BPO: customer experience, back-office, content moderation, AI/data services, and custom tech teams
Founded: 2015
Headquarters: Lexington, Kentucky, United States
Employees (reported): 1,233
Funding: Seed-stage; single round reported
Company Overview
Problem Domain
Outsourced customer experience and business process outsourcing for companies needing scalable CX, moderation, and AI/data support.
Founded
2015
Industry
Business process outsourcing (BPO) / Customer experience / AI services
Funding Track Record
One reported funding round; two investors listed (Andy Steuer and Brainware Ventures LLC)
Investor Signal
“Has at least two investors including Andy Steuer and Brainware Ventures LLC; company newsroom references a strategic investor (EIR Partners) supporting acquisitions and initiatives.”