HelpSquad, LLC
HelpSquad is a customer service outsourcing company providing 24/7 omnichannel BPO services including virtual assistants, call center support, live chat, and back-office functions. They integrate AI technology, including a proprietary ChatGPT-powered agent assist tool, to enhance customer experience and agent training. With contact centers in the USA, Philippines, South Africa, and Eastern Europe, HelpSquad serves over 2000 businesses globally. Their business model is based on affordable, flexible outsourcing solutions with no contracts, offering part-time and full-time virtual assistants and receptionists starting at $8/hr. They emphasize transparency, proprietary software ownership, and compliance with HIPAA, PCI, and ADA standards, positioning themselves as a cost-effective, innovative partner for startups and established companies seeking to elevate customer support and operational efficiency.
HelpSquad, LLC
HelpSquad is a customer service outsourcing company providing 24/7 omnichannel BPO services including virtual assistants, call center support, live chat, and back-office functions. They integrate AI technology, including a proprietary ChatGPT-powered agent assist tool, to enhance customer experience and agent training. With contact centers in the USA, Philippines, South Africa, and Eastern Europe, HelpSquad serves over 2000 businesses globally. Their business model is based on affordable, flexible outsourcing solutions with no contracts, offering part-time and full-time virtual assistants and receptionists starting at $8/hr. They emphasize transparency, proprietary software ownership, and compliance with HIPAA, PCI, and ADA standards, positioning themselves as a cost-effective, innovative partner for startups and established companies seeking to elevate customer support and operational efficiency.
TL;DR
What they do: 24/7 omnichannel BPO offering virtual assistants, call center, live chat, and back-office services
AI: Uses AI-enhanced tools including a proprietary ChatGPT-powered agent assist
Geographic footprint: Contact centers in USA, Philippines, South Africa, and Eastern Europe
Compliance: HIPAA-, PCI-, and ADA-compliant services
Scale: Serves over 2,000 businesses globally
Company Overview
Problem Domain
Customer support outsourcing and contact-center automation
Founded
2015
Industry
Business process outsourcing (BPO) / Customer service
Funding Track Record
$500,000.00