Helplama
Helplama provides outsourced customer support services, building remote teams that function as an extension of a company's own staff. They specialize in various support channels including email, live chat, and phone support, catering to industries like SaaS, e-commerce, restaurants, and local services. Helplama emphasizes a 'Zero-Risk Model' where clients pay only upon satisfaction and offers tailored training for agents to match brand voice and industry specifics. Their service aims to lower costs, improve customer satisfaction (CSAT), and provide scalable, 24/7 global coverage, making customer support efficient and effective for businesses of all sizes.
Helplama
Helplama provides outsourced customer support services, building remote teams that function as an extension of a company's own staff. They specialize in various support channels including email, live chat, and phone support, catering to industries like SaaS, e-commerce, restaurants, and local services. Helplama emphasizes a 'Zero-Risk Model' where clients pay only upon satisfaction and offers tailored training for agents to match brand voice and industry specifics. Their service aims to lower costs, improve customer satisfaction (CSAT), and provide scalable, 24/7 global coverage, making customer support efficient and effective for businesses of all sizes.
TL;DR
What they do: Outsourced omnichannel customer support (live chat, phone, email, social) with trained remote teams
Founded: 2016
Headquarters / legal name: San Francisco; legal name Busibud Inc.
Founder / CEO: Maxim Saini
Employee count (reported): ~17
Company Overview
Problem Domain
Customer experience / outsourced customer support for companies needing scalable, trained remote support teams.
Founded
2016
Industry
Customer support / CX outsourcing
Funding Track Record
200000.00
Crunchbase indicates seed-stage funding; amounts reported as obfuscated/undisclosed in some profiles, but a total funding value of 200000.00 USD was provided in the evidence.