HelpCrunch
HelpCrunch is a customer communication platform that integrates live chat, chatbots, shared inbox, knowledge base, email marketing, and popups into a single solution. Their mission is to organize customer communication, making it consistent and relevant by combining multiple channels like live chat, in-app messenger, email, and SMS with real-time customer data. This allows businesses to generate leads, convert users, boost sales, and re-engage customers. They offer unlimited contacts on all plans and boast a flat company structure with an agile approach.
HelpCrunch
HelpCrunch is a customer communication platform that integrates live chat, chatbots, shared inbox, knowledge base, email marketing, and popups into a single solution. Their mission is to organize customer communication, making it consistent and relevant by combining multiple channels like live chat, in-app messenger, email, and SMS with real-time customer data. This allows businesses to generate leads, convert users, boost sales, and re-engage customers. They offer unlimited contacts on all plans and boast a flat company structure with an agile approach.
TL;DR
What they do: Multichannel customer communication platform (live chat/in-app messenger, email, SMS) with shared inbox and customer data
Founded: 2016
Funding: Seed round announced 2020-03-15; investor Dmitri Lipnitsky
Headquarters: Wilmington, Delaware, USA
Company Overview
Problem Domain
Customer communication and engagement (support, lead generation, lifecycle marketing) across multiple channels.
Founded
2016
Industry
Customer communication software
Funding Track Record
Crunchbase lists a Seed round on this date and identifies Dmitri Lipnitsky as the investor; amount is obfuscated in some sources.
Investor Signal
“Seed investor Dmitri Lipnitsky”