Help Lightning
Help Lightning is a B2B SaaS company that specializes in remote visual guidance, providing an enterprise-wide augmented reality platform for fast visual help. Their innovative tools, including AI speed-assist and patented merged reality, enable organizations to enhance remote support and collaboration, significantly improving operational efficiency and customer satisfaction. With over 70,000 users across 200 companies in 80 countries, Help Lightning is recognized for its transformational impact on industries such as field service, manufacturing, and telecommunications, helping clients reduce costs, increase first-time fix rates, and achieve higher margins.
Help Lightning
Help Lightning is a B2B SaaS company that specializes in remote visual guidance, providing an enterprise-wide augmented reality platform for fast visual help. Their innovative tools, including AI speed-assist and patented merged reality, enable organizations to enhance remote support and collaboration, significantly improving operational efficiency and customer satisfaction. With over 70,000 users across 200 companies in 80 countries, Help Lightning is recognized for its transformational impact on industries such as field service, manufacturing, and telecommunications, helping clients reduce costs, increase first-time fix rates, and achieve higher margins.
TL;DR
Product: Merged-reality remote visual assistance platform (mobile, web, smart glasses) with 3D annotation
Users / Reach: 70,000+ users across 200 companies in 80 countries
Founded: 2009 (originally VIPAAR)
Headquarters: Birmingham, Alabama
Total funding: USD 12,280,000
Company Overview
Problem Domain
Remote technical support, field service, inspection, training and repair workflows requiring real-time visual collaboration.
Founded
2009
Industry
SaaS; augmented reality; remote assistance; field service
Funding Track Record
8000000.00
Announced to expand sales and marketing
3000000.00
Follow-on $3M growth equity that included strategic investors Larsen & Toubro (L&T) and Engage
Investor Signal
“Includes institutional growth investors and strategic corporate investors (Resolve Growth Partners; Larsen & Toubro; Engage)”