Hark
Hark is a New York-based startup revolutionizing customer interactions by capturing rich, human feedback through video, audio, and text. Their platform integrates Voice of Customer (VoC) insights to help organizations make informed decisions, improve customer satisfaction, and enhance business agility. With a focus on customer stories, Hark delivers actionable insights that drive loyalty and engagement, making it easier for brands to understand their customers' needs. The company is backed by leading venture capitalists and aims to transform how businesses communicate with their customers.
Hark
Hark is a New York-based startup revolutionizing customer interactions by capturing rich, human feedback through video, audio, and text. Their platform integrates Voice of Customer (VoC) insights to help organizations make informed decisions, improve customer satisfaction, and enhance business agility. With a focus on customer stories, Hark delivers actionable insights that drive loyalty and engagement, making it easier for brands to understand their customers' needs. The company is backed by leading venture capitalists and aims to transform how businesses communicate with their customers.
TL;DR
What they do: Voice-of-Customer platform capturing asynchronous video, audio, and text with AI analysis
Founded: 2022
Headquarters: New York City
Employees: 25
Latest disclosed round: Seed, $3.5M announced Jun 18, 2024
Company Overview
Problem Domain
Customer experience / Voice of Customer (VoC) insights
Founded
2022
Industry
Customer Experience / SaaS
Funding Track Record
3,500,000
Announced as an oversubscribed $3.5M seed round; investors named include Plow Ventures, Lightbank, Converge, Atman Capital, Alumni Ventures, and 1745 Ventures.
Company site references an earlier pre-seed led by RiverPark and including investors such as M13, The Fund, Lightbank, Green Egg Ventures, and Hatchet Ventures.
Investor Signal
“Institutional seed participation including Oceans (lead), Plow Ventures, Lightbank, Converge, Atman Capital, Alumni Ventures, and 1745 Ventures”