Giant Rocketship
Rocketship is an AI-powered platform designed to automate helpdesk operations for Managed Service Providers (MSPs) using Autotask and ConnectWise. It aims to eliminate SLA violations, reduce costs, and improve customer satisfaction by orchestrating the entire support lifecycle. Key features include smart dispatching based on engineer skills and availability, autonomous scheduling with AI-powered calendar coordination, and visibility tools like TicketGuard for accountability. The platform also focuses on team optimization through SLA-prioritized work queuing and reducing context loss with no-touch notes. Rocketship offers a subscription-based model with tiered plans (Essentials, Pro, Enterprise) and a 30-day money-back guarantee, targeting MSPs looking to scale their operations and increase profitability.
Giant Rocketship
Rocketship is an AI-powered platform designed to automate helpdesk operations for Managed Service Providers (MSPs) using Autotask and ConnectWise. It aims to eliminate SLA violations, reduce costs, and improve customer satisfaction by orchestrating the entire support lifecycle. Key features include smart dispatching based on engineer skills and availability, autonomous scheduling with AI-powered calendar coordination, and visibility tools like TicketGuard for accountability. The platform also focuses on team optimization through SLA-prioritized work queuing and reducing context loss with no-touch notes. Rocketship offers a subscription-based model with tiered plans (Essentials, Pro, Enterprise) and a 30-day money-back guarantee, targeting MSPs looking to scale their operations and increase profitability.