Fullview
Fullview offers an AI customer service platform that goes beyond traditional chatbots. Its AI Agent can autonomously resolve customer issues by interacting directly with the application interface, guiding users with visual walk-throughs or performing actions like clicking and typing. This technology aims to automate product support, onboarding, and education, allowing companies to achieve seamless and scalable customer experiences. Key features include AI-guided assistance, autonomous resolution, and smart escalation to human agents with full context transfer. Fullview integrates with existing helpdesk platforms and is designed for enterprise-grade security, being SOC2 and GDPR compliant. Customers report significant improvements in customer satisfaction and reduced average handling times.
Fullview
Fullview offers an AI customer service platform that goes beyond traditional chatbots. Its AI Agent can autonomously resolve customer issues by interacting directly with the application interface, guiding users with visual walk-throughs or performing actions like clicking and typing. This technology aims to automate product support, onboarding, and education, allowing companies to achieve seamless and scalable customer experiences. Key features include AI-guided assistance, autonomous resolution, and smart escalation to human agents with full context transfer. Fullview integrates with existing helpdesk platforms and is designed for enterprise-grade security, being SOC2 and GDPR compliant. Customers report significant improvements in customer satisfaction and reduced average handling times.
TL;DR
Product: AI customer service platform with autonomous visual agent, cobrowsing, and session replay
Founded: 2021 (Copenhagen)
Seed round: $7.5M led by Lightspeed Venture Partners (announced May 10, 2022)
Compliance: SOC2 and GDPR compliant
Team size (reported): 16 employees
Company Overview
Problem Domain
Customer support / product guidance for B2B SaaS
Founded
2021
Industry
B2B SaaS (customer support/product guidance)
Funding Track Record
1800000.00
Pre-seed reported (~$1.8M) with participation from investors including Cherry Ventures and Seedcamp
7500000.00
Investor Signal
“Participating investors include Lightspeed Venture Partners (lead), Cherry Ventures, Seedcamp, and a group of angel SaaS founders and executives”