
Flex Factor is an award-winning decline recovery platform that helps eCommerce brands convert payment declines into increased revenues. By utilizing real-time decisioning and advanced machine learning, Flex Factor addresses all types of payment declines, including insufficient funds, to ensure a frictionless customer experience. The platform aims to improve key performance indicators such as conversion rates and customer lifetime value by reducing shopper churn after declines. With a mission to transform payment declines into successful purchases, Flex Factor positions itself as a leader in the payment recovery space, addressing a significant market need as billions are lost annually due to failed transactions.

Flex Factor is an award-winning decline recovery platform that helps eCommerce brands convert payment declines into increased revenues. By utilizing real-time decisioning and advanced machine learning, Flex Factor addresses all types of payment declines, including insufficient funds, to ensure a frictionless customer experience. The platform aims to improve key performance indicators such as conversion rates and customer lifetime value by reducing shopper churn after declines. With a mission to transform payment declines into successful purchases, Flex Factor positions itself as a leader in the payment recovery space, addressing a significant market need as billions are lost annually due to failed transactions.
Product: AcceptIQ — real-time decline recovery platform for one-time and subscription payments
Founded: 2022
Series A: $16.8M led by Bessemer Venture Partners (Oct 2024)
Employee count: 24
Payment declines and checkout failures for e-commerce and subscription merchants
2022
Payments / eCommerce
$16.8M
“Bessemer Venture Partners led Series A; company names Philip McHugh as investor & board advisor”