
FinqUp is a Macedonian startup founded in 2022 by Dime Galapchev, aiming to modernize traditional financial institutions through AI-driven digital solutions. Their core offerings include a Smart Digital Office (a white-label app for investment and insurance funds) and AI Employees (conversational AI phone agents). The AI employees function as 24/7 support and claim processing agents, reducing costs by 90% and processing time by 50x, handling calls in 165 languages and performing intelligent claim intake and risk assessment. The Smart Digital Office provides a mobile app for services, customer onboarding with EIDAS 2.0 KYC & AML, e-wallet functionality, and generative AI avatars for personalized financial advice. The company also focuses on security, compliance, and fraud reduction. FinqUP Technology Ltd. has received support from Vitosha Venture Partners Fund I, co-financed by European Structural and Investment Funds.

FinqUp is a Macedonian startup founded in 2022 by Dime Galapchev, aiming to modernize traditional financial institutions through AI-driven digital solutions. Their core offerings include a Smart Digital Office (a white-label app for investment and insurance funds) and AI Employees (conversational AI phone agents). The AI employees function as 24/7 support and claim processing agents, reducing costs by 90% and processing time by 50x, handling calls in 165 languages and performing intelligent claim intake and risk assessment. The Smart Digital Office provides a mobile app for services, customer onboarding with EIDAS 2.0 KYC & AML, e-wallet functionality, and generative AI avatars for personalized financial advice. The company also focuses on security, compliance, and fraud reduction. FinqUP Technology Ltd. has received support from Vitosha Venture Partners Fund I, co-financed by European Structural and Investment Funds.
Headquarters: Macedonia (Skopje) with presence in Sofia, Bulgaria
Founded: 2021 or 2022 (evidence lists both)
Core product: AI-powered modular SaaS "Digital Office" for investment and insurance funds
AI offering: Conversational AI phone agents for support and claims; generative AI avatars
Funding: Pre-seed round (Jun 7, 2023); reported total funding $50,000
Fintech/insurtech: digital transformation of investment and insurance fund operations, customer onboarding, support automation, compliance and fraud reduction.
Fintech / Insurtech
$50,000.00
“Supported/invested by Vitosha Venture Partners Fund I”