Feedbackly
Feedbackly offers an all-in-one Customer Experience (CX) platform designed to enhance customer attraction and retention through AI-driven feedback software, expert consulting, and training. Their unique selling proposition is the Emotional Value Index (EVI®), which has a significantly higher correlation to sales increases than other CX KPIs. Feedbackly provides tools for collecting feedback from physical and digital touchpoints, analyzing data in real-time with AI, and taking action to improve customer engagement. They emphasize a holistic approach, covering the entire customer journey and offering seamless integrations with platforms like Slack, Teams, and Salesforce. Customers typically see significant improvements in feedback collection, customer satisfaction, new customer acquisition, and net retention rates after 12 months.
Feedbackly
Feedbackly offers an all-in-one Customer Experience (CX) platform designed to enhance customer attraction and retention through AI-driven feedback software, expert consulting, and training. Their unique selling proposition is the Emotional Value Index (EVI®), which has a significantly higher correlation to sales increases than other CX KPIs. Feedbackly provides tools for collecting feedback from physical and digital touchpoints, analyzing data in real-time with AI, and taking action to improve customer engagement. They emphasize a holistic approach, covering the entire customer journey and offering seamless integrations with platforms like Slack, Teams, and Salesforce. Customers typically see significant improvements in feedback collection, customer satisfaction, new customer acquisition, and net retention rates after 12 months.