Etuma
Etuma Ltd. provides an advanced text analytics service that transforms open-ended customer and employee feedback into actionable insights using Natural Language Processing and Artificial Intelligence. Their SaaS platform offers multi-language support and industry-specific categorization templates, enabling real-time analysis and reporting of feedback from diverse channels such as surveys, contact centers, social media, and emails. Key products include Customer Experience Analytics and Employee Experience Analytics, which help organizations monitor service issues, improve customer and employee satisfaction, and prioritize product development. Etuma serves a broad range of industries with notable clients like Finnair, Art.com, and Betsson, demonstrating strong market traction and integration capabilities with existing feedback systems.
Etuma
Etuma Ltd. provides an advanced text analytics service that transforms open-ended customer and employee feedback into actionable insights using Natural Language Processing and Artificial Intelligence. Their SaaS platform offers multi-language support and industry-specific categorization templates, enabling real-time analysis and reporting of feedback from diverse channels such as surveys, contact centers, social media, and emails. Key products include Customer Experience Analytics and Employee Experience Analytics, which help organizations monitor service issues, improve customer and employee satisfaction, and prioritize product development. Etuma serves a broad range of industries with notable clients like Finnair, Art.com, and Betsson, demonstrating strong market traction and integration capabilities with existing feedback systems.
TL;DR
What they do: SaaS text analytics (AI/NLP) for open-ended customer and employee feedback
Headquarters: Helsinki, Finland
Founded: 2011
Employees: 6
Funding: Seed round (Feb 27, 2014); Finnvera Venture Capital listed
Company Overview
Problem Domain
Customer experience and employee feedback analysis (text analytics, sentiment, topic categorization).
Founded
2011
Industry
Text analytics / Customer experience analytics / SaaS
Tech Stack
Funding Track Record
Investor Signal
“Finnvera Venture Capital”