Essencient
Essencient turns unstructured customer feedback into actionable insights so businesses can prioritize and resolve issues faster. It is a B2B SaaS platform that uses proprietary AI and Comparative Linguistic Analysis (CLAS) to analyze high-volume social conversations and survey text without extensive model training. The platform refines noisy streams into a prioritized feed and delivers results via API and integrations with tools like Freshdesk and Freshchat into CRMs and workflows. Essencient targets companies needing scalable, affordable analysis of multi-channel feedback to improve customer experience and operational response times.
Essencient
Essencient turns unstructured customer feedback into actionable insights so businesses can prioritize and resolve issues faster. It is a B2B SaaS platform that uses proprietary AI and Comparative Linguistic Analysis (CLAS) to analyze high-volume social conversations and survey text without extensive model training. The platform refines noisy streams into a prioritized feed and delivers results via API and integrations with tools like Freshdesk and Freshchat into CRMs and workflows. Essencient targets companies needing scalable, affordable analysis of multi-channel feedback to improve customer experience and operational response times.