Ender Turing
Ender Turing offers an AI-based platform that provides real-time analytics on voice and digital conversations, enhancing customer experience and operational efficiency. Their key products include Speech Analytics, Behavior Analytics, Quality Management, and an AI Quality Assurance Specialist, which collectively empower businesses to improve agent performance, optimize quality assurance, and uncover valuable customer insights. The platform is designed to automate daily QA routines and provide continuous coaching, making it a comprehensive solution for contact centers. With proven results such as a 20% increase in customer satisfaction and 180 hours saved per month, Ender Turing positions itself as a leader in the AI-driven customer experience market.
Ender Turing
Ender Turing offers an AI-based platform that provides real-time analytics on voice and digital conversations, enhancing customer experience and operational efficiency. Their key products include Speech Analytics, Behavior Analytics, Quality Management, and an AI Quality Assurance Specialist, which collectively empower businesses to improve agent performance, optimize quality assurance, and uncover valuable customer insights. The platform is designed to automate daily QA routines and provide continuous coaching, making it a comprehensive solution for contact centers. With proven results such as a 20% increase in customer satisfaction and 180 hours saved per month, Ender Turing positions itself as a leader in the AI-driven customer experience market.
TL;DR
Product: AI-driven speech analytics and QA platform for contact centers (real-time analytics, automated QA, agent coaching)
Founders: Ievgen Iosifov; Oleh Romanovskyi; Olena Iosifova
Employee count: 12
Funding: One pre-seed/seed round (Mar 22, 2021); investors include Lemonade Stand and Superangel
Compliance: SOC 2 Type II attestation (May 1, 2024)
Company Overview
Problem Domain
Contact-center customer experience, quality assurance, and agent performance optimization through conversational AI.
Industry
AI SaaS; Customer Experience / Contact Center Software
Funding Track Record
Investors named in public profiles: Lemonade Stand, Superangel
Investor Signal
“Early-stage angel/accelerator backing (named investors include Lemonade Stand and Superangel)”