Elythea

Elythea offers a Voice AI call center solution specifically for Managed Care organizations, aiming to improve member engagement and close care gaps. Their AI-driven outbound system, which can be whitelabeled, utilizes human-like voice AI for phone calls and SMS engagement. This technology assists in various managed care functions, including quality gap reminders (for HEDIS, CAHPS, STARS), pharmacy outreach, health risk assessments (SDoH screening), care management outreach, provider directory verification, and welcome calls. Elythea emphasizes a low-lift partnership process, requiring only a member list with no deep integration. They claim to serve thousands of patients from large national MCOs and highlight features like HIPAA compliance, support for over 20 languages, and customizable reporting.