
Avaya is a global leader in contact center and unified communications solutions, offering enterprise-grade platforms such as Avaya Infinity designed for the AI age. Their products unify fragmented customer experiences by integrating voice and digital channels, AI, applications, and workflows to create seamless customer and employee connections. Avaya serves major industries including healthcare, financial services, education, media, and government, with a strong presence in over 115 countries and trusted by top global banks, healthcare organizations, and governments. Their business model is primarily SaaS and subscription-based, focusing on driving business transformation through enhanced customer and employee experiences.

Avaya is a global leader in contact center and unified communications solutions, offering enterprise-grade platforms such as Avaya Infinity designed for the AI age. Their products unify fragmented customer experiences by integrating voice and digital channels, AI, applications, and workflows to create seamless customer and employee connections. Avaya serves major industries including healthcare, financial services, education, media, and government, with a strong presence in over 115 countries and trusted by top global banks, healthcare organizations, and governments. Their business model is primarily SaaS and subscription-based, focusing on driving business transformation through enhanced customer and employee experiences.
Business: Cloud-native omnichannel contact center and unified communications platform (Edify CX, EX, Developer, Workflows)
HQ: Santa Monica, California
Founders: Bracken Fields; Cameron Weeks
Funding: Raised across Pre-seed, Seed, Series A; latest disclosed round Series A on 2022-08-25
Exit: Acquired by Avaya (announced 2024-05-08)
Customer experience and communications orchestration for contact centers and enterprise communications.
Contact center / Unified Communications / SaaS
“First Round Capital; Flex Capital”