Dial AI
Dial AI is a customer service company that utilizes an AI-first approach to solve complex use cases. Their primary product, Grace, is an AI customer support agent that can handle text and voice communications across various platforms including phone calls, SMS, web chat, and email. Grace is designed for seamless integration with existing systems, including legacy systems, and offers proactive reporting for unresolved interactions. The company emphasizes its AI's ability to learn from customer service data, with built-in safety measures against inappropriate inputs. Dial AI is based in Vancouver, BC, and has over 30 years of collective experience in the utility software space, specializing in building and deploying custom large language models with options for on-premises deployment.
Dial AI
Dial AI is a customer service company that utilizes an AI-first approach to solve complex use cases. Their primary product, Grace, is an AI customer support agent that can handle text and voice communications across various platforms including phone calls, SMS, web chat, and email. Grace is designed for seamless integration with existing systems, including legacy systems, and offers proactive reporting for unresolved interactions. The company emphasizes its AI's ability to learn from customer service data, with built-in safety measures against inappropriate inputs. Dial AI is based in Vancouver, BC, and has over 30 years of collective experience in the utility software space, specializing in building and deploying custom large language models with options for on-premises deployment.