
Desku is an AI-powered customer service software and modern helpdesk designed for support teams and small businesses. It enables faster support, automates common queries, and manages customer conversations across various channels in a unified inbox. With a focus on efficiency, Desku helps businesses reduce response times and improve customer satisfaction through its innovative features and integrations. Trusted by over 500 brands, it positions itself as a cost-effective alternative to traditional customer service platforms, making it ideal for growing teams.

Desku is an AI-powered customer service software and modern helpdesk designed for support teams and small businesses. It enables faster support, automates common queries, and manages customer conversations across various channels in a unified inbox. With a focus on efficiency, Desku helps businesses reduce response times and improve customer satisfaction through its innovative features and integrations. Trusted by over 500 brands, it positions itself as a cost-effective alternative to traditional customer service platforms, making it ideal for growing teams.
What they do: AI-powered helpdesk and unified inbox for small businesses and SMBs
Product highlights: Unified inbox, no-code AI chatbot, knowledge base, omnichannel integrations
Customers: Claims usage by hundreds of SMBs / online stores (300–500+ cited)
Team size: Approximately 9 employees
Latest funding: $120,000 pre-seed led by TinySeed (Dec 2024 / Feb 2023 metadata present)
Customer support and helpdesk automation for small and growing businesses
Customer service software / Helpdesk SaaS
$120,000
Company blog announced a $120k pre-seed; Crunchbase lists TinySeed as lead investor.
“TinySeed lead investor”