
Cyft is a service intelligence platform designed to automate and improve documentation for Managed Service Providers by capturing detailed operational data in real-time. It eliminates the need for manual documentation by listening and recording actions as they happen, providing clear, precise, and contextual information about IT incidents and resolutions. This approach enhances service quality, reduces human error, and streamlines workflows, positioning Cyft as a transformative tool in IT service management.

Cyft is a service intelligence platform designed to automate and improve documentation for Managed Service Providers by capturing detailed operational data in real-time. It eliminates the need for manual documentation by listening and recording actions as they happen, providing clear, precise, and contextual information about IT incidents and resolutions. This approach enhances service quality, reduces human error, and streamlines workflows, positioning Cyft as a transformative tool in IT service management.
Product: Service-intelligence platform for MSPs that captures live call context, auto-classifies tickets, and generates support notes (feature name: Sam).
Headquarters: Miami, Florida, United States
Founding year: 2023
Team size (approx.): 7 employees (evidence shows 7; alternate source lists 11-50)
Funding: Two rounds (Pre-Seed Jan 1, 2024; Seed Jan 1, 2025); investors listed: Right Side Capital Management, Groove Capital
IT service management and documentation for Managed Service Providers
2023
Enterprise software / IT service management
“Right Side Capital Management; Groove Capital”