
Cust provides an AI-powered Customer Success (CS) productivity platform designed to help elite CS teams scale their efforts and serve even their smallest customers effectively. The platform utilizes AI agents to research customers, recommend and execute next best actions, extract conversational insights, fix contact data, and automate data entry. Cust aims to increase net revenue retention by enabling personalized, high-touch experiences for all customers, preventing churn, expanding revenue through upsells, and recovering revenue from dormant customers. Their product offerings include different plans (Essential, Business, Scale) based on contact management and customer journey capabilities, and they integrate with various platforms like Zoho, Salesforce, and HubSpot.

Cust provides an AI-powered Customer Success (CS) productivity platform designed to help elite CS teams scale their efforts and serve even their smallest customers effectively. The platform utilizes AI agents to research customers, recommend and execute next best actions, extract conversational insights, fix contact data, and automate data entry. Cust aims to increase net revenue retention by enabling personalized, high-touch experiences for all customers, preventing churn, expanding revenue through upsells, and recovering revenue from dormant customers. Their product offerings include different plans (Essential, Business, Scale) based on contact management and customer journey capabilities, and they integrate with various platforms like Zoho, Salesforce, and HubSpot.
What they do: AI-powered autonomous customer success platform that uses AI agents to scale high-touch CS for SMBs
Founded / HQ: Founded 2023; Vilnius, Lithuania
Founders: Karolis Januškas and Laimonas Noreika
Funding: Seed / Pre-seed round in Sep 2023 (~€100k / $110k)
Customer success automation, onboarding, retention, and upsell for SMBs
2023
Customer Success / Sales Automation / SaaS
€100,000
Reported investors: Startup Wise Guys and Specialist VC
“Raised seed from accelerator/VCs (Startup Wise Guys; Specialist VC)”