Cotera
Cotera is a New York City-based AI-driven customer experience (CX) platform that automates quality assurance and voice of customer (VoC) analysis across multiple channels including chat, tickets, reviews, and calls. It enables CX teams to scale quality reviews from 2-5% to 100% of interactions, uncover actionable insights in real time, and automate workflows by integrating with existing tools like Zendesk, Salesforce, Slack, and Klaviyo without requiring data migration. Cotera's AI copilot helps analyze customer data at scale to predict needs and improve customer satisfaction. The platform is SOC II certified, emphasizing data security and privacy. Cotera serves high-growth teams and notable clients such as Peloton, Coterie, and Bilt, positioning itself as a leader in AI-powered CX automation and insights with a mission to elevate human creativity and problem-solving through AI.
Cotera
Cotera is a New York City-based AI-driven customer experience (CX) platform that automates quality assurance and voice of customer (VoC) analysis across multiple channels including chat, tickets, reviews, and calls. It enables CX teams to scale quality reviews from 2-5% to 100% of interactions, uncover actionable insights in real time, and automate workflows by integrating with existing tools like Zendesk, Salesforce, Slack, and Klaviyo without requiring data migration. Cotera's AI copilot helps analyze customer data at scale to predict needs and improve customer satisfaction. The platform is SOC II certified, emphasizing data security and privacy. Cotera serves high-growth teams and notable clients such as Peloton, Coterie, and Bilt, positioning itself as a leader in AI-powered CX automation and insights with a mission to elevate human creativity and problem-solving through AI.