Convai
Convai is a leader in natural language call routing solutions, leveraging advanced AI-powered speech recognition technology through its product, Oration. With over 20 years of experience, Convai offers Oration as an easy-to-implement, low-cost, cloud-based contact centre plugin designed to create exceptional customer experiences. Oration overlays existing contact centre infrastructure, acting as a SaaS solution that can be deployed within days. It features include advanced speech recognition, automated KYC verification, a generative AI assistant, intelligent call routing, and reporting insights. The platform aims to reduce contact centre operational costs, improve customer satisfaction (NPS), and increase agent efficiency by deflecting calls, identifying callers, and determining intent before they reach an agent. Convai is a subsidiary of Probe Group.
Convai
Convai is a leader in natural language call routing solutions, leveraging advanced AI-powered speech recognition technology through its product, Oration. With over 20 years of experience, Convai offers Oration as an easy-to-implement, low-cost, cloud-based contact centre plugin designed to create exceptional customer experiences. Oration overlays existing contact centre infrastructure, acting as a SaaS solution that can be deployed within days. It features include advanced speech recognition, automated KYC verification, a generative AI assistant, intelligent call routing, and reporting insights. The platform aims to reduce contact centre operational costs, improve customer satisfaction (NPS), and increase agent efficiency by deflecting calls, identifying callers, and determining intent before they reach an agent. Convai is a subsidiary of Probe Group.