
Commerce.AI is an enterprise AI company that commercializes generative AI to automate and accelerate business decisions at scale. Their platform processes unstructured data such as text, voice, images, and video to empower enterprises in customer experience, sales experience, employee experience, and market intelligence. Key products include auto-AGENTS™, auto-MATE™, Voice Survey, and API & Datafeeds, which deliver AI-powered automation for call centers and customer interactions with superior cost efficiency and security. The company serves multiple industries including retail, healthcare, finance, automotive, and government, supporting over 540 million products and services across 119 markets and 170+ languages. Commerce.AI has demonstrated significant traction with $1B+ revenue delivered and notable enterprise clients. Their technology integrates with major cloud platforms like Microsoft Azure and AWS, emphasizing enterprise scale, security, and compliance with certifications such as HIPAA, SOC 2, GDPR, and PCI.

Commerce.AI is an enterprise AI company that commercializes generative AI to automate and accelerate business decisions at scale. Their platform processes unstructured data such as text, voice, images, and video to empower enterprises in customer experience, sales experience, employee experience, and market intelligence. Key products include auto-AGENTS™, auto-MATE™, Voice Survey, and API & Datafeeds, which deliver AI-powered automation for call centers and customer interactions with superior cost efficiency and security. The company serves multiple industries including retail, healthcare, finance, automotive, and government, supporting over 540 million products and services across 119 markets and 170+ languages. Commerce.AI has demonstrated significant traction with $1B+ revenue delivered and notable enterprise clients. Their technology integrates with major cloud platforms like Microsoft Azure and AWS, emphasizing enterprise scale, security, and compliance with certifications such as HIPAA, SOC 2, GDPR, and PCI.
Founded / HQ: 2016 — Sunnyvale, California
What they do: Enterprise AI platform that turns unstructured customer interactions (voice, chat, text, video) into insights and automated outcomes for CX, sales, and support
Key products & tech: auto-AGENTS™, auto-MATE™, TokenTrim™; 100+ data integrations; available via marketplaces (Genesys AppFoundry, Azure Marketplace)
Funding signal: Three funding rounds including equity crowdfunding; Dealroom lists a $1.0M Seed via StartEngine (May 2020)
Founders / leadership: Founder & CEO Andy Pandharikar; co-founders Nate Orlin and Gonçalo Gil (Crunchbase also lists Lu Feng)
Unstructured customer interaction data (voice, chat, text, video); contact-center automation; customer experience (CX) and sales/support enablement.
2016
Enterprise AI / Customer Experience (CX) software
1000000.00 USD
Dealroom listing shows $1.0M and valuation $26.0M
“Completed three oversubscribed funding rounds including equity crowdfunding and listings that cite support from 2,000+ investors; named investors include Meyer Global and Angivest Ventures (per third-party profiles).”