ClearFeed
ClearFeed is a next-generation support platform that leverages AI to streamline communication and provide faster resolutions within Slack and Microsoft Teams. It aims to connect information silos and convert unstructured enterprise data into actionable insights. The platform offers a range of solutions including External Helpdesk for customer support, Internal Helpdesk for IT, HR, and Engineering teams, and Integrations to connect with existing helpdesk tools like Zendesk and Jira. ClearFeed focuses on improving support efficiency by routing requests, resolving queries with AI, and providing key benefits such as SLA alerts and service metrics. The company is trusted by leading companies globally and has received over 100 reviews on G2 with a 4.7/5 rating.
ClearFeed
ClearFeed is a next-generation support platform that leverages AI to streamline communication and provide faster resolutions within Slack and Microsoft Teams. It aims to connect information silos and convert unstructured enterprise data into actionable insights. The platform offers a range of solutions including External Helpdesk for customer support, Internal Helpdesk for IT, HR, and Engineering teams, and Integrations to connect with existing helpdesk tools like Zendesk and Jira. ClearFeed focuses on improving support efficiency by routing requests, resolving queries with AI, and providing key benefits such as SLA alerts and service metrics. The company is trusted by leading companies globally and has received over 100 reviews on G2 with a 4.7/5 rating.
TL;DR
Product: Slack- and Microsoft Teams-first conversational helpdesk with GPT-powered agents
Founding year: 2021
Last disclosed funding: Seed $2.7M (Oct 2023)
Employees: 27
Company Overview
Problem Domain
Customer and employee support / service desk automation within collaboration platforms
Founded
2021
Industry
Enterprise software / Customer support tools
Funding Track Record
2700000.00
Round announced as $2.7M with participation from 8VC and angel investors
Investor Signal
“Led by Peak XV Partners with participation from 8VC and angels”