Cirrus Response
Cirrus is an AI-powered contact centre as-a-service (CCaaS) platform offering an all-in-one omni-channel solution that integrates voice, email, SMS, webchat, CRM, workforce optimisation, and AI-driven quality management. The platform features Cirrus Copilot, a generative AI assistant that supports agents in real-time, enhancing customer and agent experiences. Cirrus provides flexible modular licensing with packages tailored for different business needs, from basic cloud contact centres to full omni-channel engagement with advanced analytics and eLearning. The company emphasizes resilience, security, and open integration with third-party apps, serving diverse sectors including housing, government, healthcare, retail, finance, and BPOs. Cirrus boasts a 99.999% service guarantee and a reputation for deep contact centre expertise, supporting organisations of various sizes with a focus on improving efficiency, customer satisfaction, and first contact resolution.
Cirrus Response
Cirrus is an AI-powered contact centre as-a-service (CCaaS) platform offering an all-in-one omni-channel solution that integrates voice, email, SMS, webchat, CRM, workforce optimisation, and AI-driven quality management. The platform features Cirrus Copilot, a generative AI assistant that supports agents in real-time, enhancing customer and agent experiences. Cirrus provides flexible modular licensing with packages tailored for different business needs, from basic cloud contact centres to full omni-channel engagement with advanced analytics and eLearning. The company emphasizes resilience, security, and open integration with third-party apps, serving diverse sectors including housing, government, healthcare, retail, finance, and BPOs. Cirrus boasts a 99.999% service guarantee and a reputation for deep contact centre expertise, supporting organisations of various sizes with a focus on improving efficiency, customer satisfaction, and first contact resolution.
TL;DR
Product: AI-powered omni-channel Contact Centre as a Service (CCaaS) platform with generative AI assistant (Cirrus Copilot)
Founded / HQ: Founded 2011–2013 (sources vary); headquartered in Epsom, Surrey, UK
Employees: 46
Investors: Business Growth Fund (BGF); NatWest provided debt refinancing
Company Overview
Problem Domain
Contact centre operations and customer engagement automation
Founded
2013
Industry
Customer service / Contact centre software
Tech Stack
Funding Track Record
Reported multi-million pound investment from BGF; amount undisclosed in sources
Investor Signal
“Backed by Business Growth Fund (equity growth capital) and supported with significant debt refinancing from NatWest”