ChurnZero
ChurnZero is a customer growth platform that leverages AI, analytics, and automation to help businesses understand, strengthen, and grow their customer relationships. The software provides features like dynamic health and relationship scores, forecasting, reporting, trend tracking, and Customer Success AI™ to deliver personalized communications and strategic journeys. ChurnZero aims to help customers increase revenue and retention at scale, and is known for its award-winning customer success, training, implementation guidance, and support.
ChurnZero
ChurnZero is a customer growth platform that leverages AI, analytics, and automation to help businesses understand, strengthen, and grow their customer relationships. The software provides features like dynamic health and relationship scores, forecasting, reporting, trend tracking, and Customer Success AI™ to deliver personalized communications and strategic journeys. ChurnZero aims to help customers increase revenue and retention at scale, and is known for its award-winning customer success, training, implementation guidance, and support.
TL;DR
What they do: AI-powered customer success platform for retention, onboarding, renewal, and expansion
Founded: 2015
Headcount (evidence): 144
Total funding (company-stated): $35M
Notable investors: JMI Equity (Series B), Baird Capital (Series A)
Company Overview
Problem Domain
Customer success, churn reduction, customer retention and expansion for subscription businesses
Founded
2015
Industry
Customer Success / SaaS
Funding Track Record
$7M
$25M
Investor Signal
“Backed by growth/venture investors including JMI Equity, Baird Capital, Grotech Ventures, and Middleland Capital”