Chattermill
Chattermill helps companies understand what their customers want with granular customer feedback insights. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Chattermill
Chattermill helps companies understand what their customers want with granular customer feedback insights. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
TL;DR
What they do: CX intelligence platform that unifies and analyzes customer feedback across channels using deep-learning AI
Founded: 2015
Headquarters: London, UK
Notable customers: Uber, HelloFresh, Wise, Amazon, Tesco, H&M
Recent funding: Series B $26M (Dec 2022)
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Company Overview
Problem Domain
Customer experience analytics / Voice of Customer
Founded
2015
Industry
Software Development
Funding Track Record
£600,000
Seed round reported December 7, 2017
$8,000,000
Series A reported February 24, 2020
$26,000,000
Series B announced December 5–6, 2022
Investor Signal
“Beringea, DN Capital, Ventech, btov Partners, Runa Capital, Silicon Valley Bank, Entrepreneur First, Avonmore Developments”