Chatdesk
Chatdesk is a customer support platform that provides 1:1 personalized engagement for ecommerce brands to drive revenue growth, reduce customer acquisition costs, and improve customer satisfaction. The company offers services including outsourced customer support, proactive engagement via social, email, and SMS, call deflection to reduce call volume, and real-time customer insights through integrations with popular ecommerce and support tools. Founded by former Google Assistant developers and McKinsey consultants, Chatdesk leverages a large network of over 8,000 CX experts to deliver scalable, human-first customer experiences. The platform is designed to help brands win back lapsed customers, increase repeat orders, and scale personalized support efficiently, achieving over 10% conversion rates and 90%+ customer satisfaction scores. Chatdesk operates on a SaaS and subscription business model with pay-per-ticket and dedicated expert plans, serving ecommerce brands globally from its base in New York City.
Chatdesk
Chatdesk is a customer support platform that provides 1:1 personalized engagement for ecommerce brands to drive revenue growth, reduce customer acquisition costs, and improve customer satisfaction. The company offers services including outsourced customer support, proactive engagement via social, email, and SMS, call deflection to reduce call volume, and real-time customer insights through integrations with popular ecommerce and support tools. Founded by former Google Assistant developers and McKinsey consultants, Chatdesk leverages a large network of over 8,000 CX experts to deliver scalable, human-first customer experiences. The platform is designed to help brands win back lapsed customers, increase repeat orders, and scale personalized support efficiently, achieving over 10% conversion rates and 90%+ customer satisfaction scores. Chatdesk operates on a SaaS and subscription business model with pay-per-ticket and dedicated expert plans, serving ecommerce brands globally from its base in New York City.
TL;DR
What they do: Customer support platform combining AI with a distributed network of human CX experts for ecommerce brands
Headquarters: New York City
Founded: 2017
Total funding: Approximately $9M (includes $7M Series A)
Notable metrics: Reported 90%+ customer satisfaction and >10% conversion rates
Company Overview
Problem Domain
Ecommerce customer support and retention; reducing support operational costs while improving conversions and satisfaction.
Founded
2017
Industry
Customer support / CX for ecommerce
Funding Track Record
$2M (approx.)
Reported seed round in 2017 contributing to total funding
$7M
Announced Series A to scale product and operations for e-commerce brands
Investor Signal
“Led by Cultivation Capital with participation from Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures, Fika Ventures, and angel investors”