CatrovaCer
We have built a conversation analysis AI. You can give it call recordings/chat logs, and it will show you what differentiates your top performers from the rest, according to data. It will give personalized recommendations to turn the average performers into stars. The relative performance can be visualized via a dashboard with custom metrics like politeness, enthusiasm, the correctness of the information, the caller's reactions to answers, and if the agent is repeating the script over and over again. Situations, where things are going south, would immediately be alerted to the manager with a summary of what happened and an open line for her to join the call.
CatrovaCer
We have built a conversation analysis AI. You can give it call recordings/chat logs, and it will show you what differentiates your top performers from the rest, according to data. It will give personalized recommendations to turn the average performers into stars. The relative performance can be visualized via a dashboard with custom metrics like politeness, enthusiasm, the correctness of the information, the caller's reactions to answers, and if the agent is repeating the script over and over again. Situations, where things are going south, would immediately be alerted to the manager with a summary of what happened and an open line for her to join the call.