
PagerDuty's Workflow Automation is a platform designed to accelerate critical work across the enterprise by automating manual business processes. It integrates human-in-the-loop steps with technical automation, such as PagerDuty Runbook Automation, to streamline IT Operations. Key benefits include improved operational efficiency by minimizing manual interventions, reduced risks associated with human error through standardized automation, and ensuring seamless business operations by identifying bottlenecks and escalating tasks. The platform features a no-code builder for rapid value realization, a wide range of automation triggers and actions, a robust library of integrations, and deep integration with PagerDuty's broader Operations Cloud, including Incident Management and Customer Service Operations.

PagerDuty's Workflow Automation is a platform designed to accelerate critical work across the enterprise by automating manual business processes. It integrates human-in-the-loop steps with technical automation, such as PagerDuty Runbook Automation, to streamline IT Operations. Key benefits include improved operational efficiency by minimizing manual interventions, reduced risks associated with human error through standardized automation, and ensuring seamless business operations by identifying bottlenecks and escalating tasks. The platform features a no-code builder for rapid value realization, a wide range of automation triggers and actions, a robust library of integrations, and deep integration with PagerDuty's broader Operations Cloud, including Incident Management and Customer Service Operations.
Founded: 2015
Headquarters: Chicago, Illinois
Product: Cloud-based, AI-enabled workflow automation platform for automating knowledge work and business processes
Notable funding: $30M Series B led by Intel Capital (Feb 4, 2019)
Workflow automation / robotic process automation (RPA) for knowledge work and business processes
2015
Software; Workflow Automation / RPA
$30,000,000
Round reportedly included participation from Redline Capital, NEA, Boldstart and Hyde Park Angels; brought total disclosed funding to roughly $42M.
“Intel Capital led Series B; participation from institutional VCs and angels”