
Cast.app provides AI-driven Customer Success and Account Management agents designed to automate revenue growth and preservation. Their solution allows companies to scale non-linearly, moving beyond traditional CSM models by deploying digital AI CSMs to handle routine tasks, enabling human CSMs to focus on strategic challenges and customer relationships. Cast.app leverages patented technology and integrates with various systems like CRMs, CS platforms, and data warehouses to deliver personalized content directly to customers via multiple channels including in-app, email, and text. They claim significant ROI for customers such as Pure Storage, which reportedly added $1.6M annually using Cast.app for various use cases.

Cast.app provides AI-driven Customer Success and Account Management agents designed to automate revenue growth and preservation. Their solution allows companies to scale non-linearly, moving beyond traditional CSM models by deploying digital AI CSMs to handle routine tasks, enabling human CSMs to focus on strategic challenges and customer relationships. Cast.app leverages patented technology and integrates with various systems like CRMs, CS platforms, and data warehouses to deliver personalized content directly to customers via multiple channels including in-app, email, and text. They claim significant ROI for customers such as Pure Storage, which reportedly added $1.6M annually using Cast.app for various use cases.
What they do: AI-driven Digital Customer Success Managers (Digital CSMs) that automate onboarding, adoption, retention, renewals, expansion and referrals
Headcount: Approximately 12 employees
Security & compliance: SOC 2 Type II certification announced
Patent: Holds a granted US patent (US Patent 11,064,252 referenced)
Notable customers / outcomes: Enterprise customers cited (examples include Pure Storage and HPE) with reported ROI outcomes
Customer Success and Account Management automation for B2B SaaS and enterprise customers.
SaaS / Customer Success / AI
“Backed by venture firms including Array Ventures, Soma Capital, New York Venture Partners, Leonis Capital, Techstars and Comcast NBCUniversal LiftLabs, plus multiple angel investors”