
Capturi, now part of the Puzzel ecosystem, specializes in Conversational Intelligence, providing advanced tools to analyze customer conversations. Their platform leverages AI and speech recognition to deliver insights that enhance customer experiences, improve call quality, and boost satisfaction for both customers and employees. With a focus on Nordic languages, Capturi stands out in the market for its unique capabilities and commitment to elevating conversations.

Capturi, now part of the Puzzel ecosystem, specializes in Conversational Intelligence, providing advanced tools to analyze customer conversations. Their platform leverages AI and speech recognition to deliver insights that enhance customer experiences, improve call quality, and boost satisfaction for both customers and employees. With a focus on Nordic languages, Capturi stands out in the market for its unique capabilities and commitment to elevating conversations.
Founded: 2019
Headquarters: Aarhus / Åbyhøj, Midtjylland, Denmark
Product: AI-powered conversation analysis and speech-recognition platform for contact centres
Employees (approx.): 11–50
Acquisition: Acquired by Puzzel (announced Oct 2024)
Customer experience and contact-centre quality assurance through automated analysis of voice conversations.
2019
Speech analytics / Conversational intelligence / Customer experience software
Acquired by Puzzel (announcement date Oct 22, 2024)