
BOTfriends GmbH offers the BOTfriends X AI Agent platform, enabling companies to create chatbots, voicebots, and AI workflows without programming knowledge. The platform integrates advanced AI technology with a no-code interface, allowing customer service teams to automate calls, chats, and workflows efficiently. It supports omnichannel deployment and deep system integration with CRM, ERP, and payment systems. BOTfriends serves mid-market to enterprise clients across various industries, delivering measurable results with fast implementation and scalability. The platform emphasizes GDPR compliance and EU hosting, providing AI agents that handle natural language conversations to improve customer service and operational efficiency.

BOTfriends GmbH offers the BOTfriends X AI Agent platform, enabling companies to create chatbots, voicebots, and AI workflows without programming knowledge. The platform integrates advanced AI technology with a no-code interface, allowing customer service teams to automate calls, chats, and workflows efficiently. It supports omnichannel deployment and deep system integration with CRM, ERP, and payment systems. BOTfriends serves mid-market to enterprise clients across various industries, delivering measurable results with fast implementation and scalability. The platform emphasizes GDPR compliance and EU hosting, providing AI agents that handle natural language conversations to improve customer service and operational efficiency.
Product: AI agent platform for voice, chat and email (BOTfriends X)
Founded: 2017 (originated from a 2015 Porsche internship project)
Founders: Daniel Rösch; Michelle Skodowski; Kevin Dees; Tobias Gansler
Compliance & hosting: GDPR-compliant, hosted in the EU
Scale metrics: 80+ customers; 120M+ automated conversations; 24+ awards
Investor signal: Participation in Google for Startups; Google for Startups listed as investor (Non-Equity Assistance)
Conversational AI and customer communication automation for mid-market to enterprise customers
2017
Conversational AI; Customer service automation; SaaS
“Participation in Google for Startups; Google for Startups listed as investor (Non-Equity Assistance)”