Balto
Balto is a Contact Center AI software that optimizes customer interactions by providing real-time guidance, insights, coaching, compliance checks, and automated note-taking. Founded by Marc Bernstein and Chris Kontes, who experienced firsthand the challenges of customer service and sales calls, Balto's core innovation is its real-time assistance, differentiating it from post-call analysis tools. With over half of its employees having prior contact center experience, Balto focuses on driving tangible business outcomes, such as increased conversions, faster agent ramp-up times, and reduced handle times. The company has expanded its offerings to include Real-Time Coaching, Real-Time QA, and Real-Time Notetaker, and was the first to offer real-time guidance in Spanish. Balto has guided over 300 million calls and provided more than 430 million real-time recommendations.
Balto
Balto is a Contact Center AI software that optimizes customer interactions by providing real-time guidance, insights, coaching, compliance checks, and automated note-taking. Founded by Marc Bernstein and Chris Kontes, who experienced firsthand the challenges of customer service and sales calls, Balto's core innovation is its real-time assistance, differentiating it from post-call analysis tools. With over half of its employees having prior contact center experience, Balto focuses on driving tangible business outcomes, such as increased conversions, faster agent ramp-up times, and reduced handle times. The company has expanded its offerings to include Real-Time Coaching, Real-Time QA, and Real-Time Notetaker, and was the first to offer real-time guidance in Spanish. Balto has guided over 300 million calls and provided more than 430 million real-time recommendations.