
Authenticx is a developer of a platform that helps healthcare organizations analyze and activate customer interaction data at scale. Its platform leverages its clients' existing customer interaction data to dive deeper into who their customers are, what they care about, and how effectively their needs are being met, enabling healthcare organizations to create better revenue strategies and improve profitability. Authenticx was founded in 2018 and is headquartered in Indianapolis, Indiana.

Authenticx is a developer of a platform that helps healthcare organizations analyze and activate customer interaction data at scale. Its platform leverages its clients' existing customer interaction data to dive deeper into who their customers are, what they care about, and how effectively their needs are being met, enabling healthcare organizations to create better revenue strategies and improve profitability. Authenticx was founded in 2018 and is headquartered in Indianapolis, Indiana.
What: Healthcare conversation intelligence platform that analyzes calls, chats, and emails with AI/NLP
Founded: 2018
Founder / CEO: Amy Brown
Latest round: Series B $20,000,000 (announced 2023-01-17)
Total disclosed funding: $28,300,000
Headquarters: Indianapolis, Indiana
Healthcare organizations collect large volumes of customer/patient interaction data but lack scalable tools to systematically extract actionable insights from conversations.
2018
Healthcare (customer/patient experience and contact center analytics)
$20,000,000
Authenticx announced the Series B on January 17, 2023; company reported growth including roughly doubling ARR and customer count in 2023.
$7,500,000
$800,000
Round included participation from Elevate Ventures and Innovatemap Ventures.
“Series B led by Blue Heron Capital with participation from Beringea, High Alpha, Signal Peak Ventures, Elevate Ventures, M25, Mutual Capital Partners, Indiana Next Level Fund/50 South Capital Advisors, and Allos Ventures.”