
Atomicwork is a modern agentic service management platform that leverages AI to transform ITSM and ESM for enterprises. It offers a Universal Agent with voice, vision, and context-aware AI to provide real-time, proactive support and automate workflows across IT, HR, and other internal service teams. The platform integrates with popular enterprise tools like Microsoft Teams, Slack, and Microsoft 365, enabling seamless service delivery in the flow of work. Atomicwork's solutions include AI-powered incident, request, change, and asset management, as well as employee self-service and onboarding automation. Trusted by seasoned CIOs and enterprise teams, Atomicwork drives significant improvements in ticket deflection, self-service, employee experience, and operational efficiency, consolidating multiple legacy solutions into one platform. The company is backed by leading investors and emphasizes enterprise-grade security and compliance with certifications such as SOC 2 and ISO 27001.

Atomicwork is a modern agentic service management platform that leverages AI to transform ITSM and ESM for enterprises. It offers a Universal Agent with voice, vision, and context-aware AI to provide real-time, proactive support and automate workflows across IT, HR, and other internal service teams. The platform integrates with popular enterprise tools like Microsoft Teams, Slack, and Microsoft 365, enabling seamless service delivery in the flow of work. Atomicwork's solutions include AI-powered incident, request, change, and asset management, as well as employee self-service and onboarding automation. Trusted by seasoned CIOs and enterprise teams, Atomicwork drives significant improvements in ticket deflection, self-service, employee experience, and operational efficiency, consolidating multiple legacy solutions into one platform. The company is backed by leading investors and emphasizes enterprise-grade security and compliance with certifications such as SOC 2 and ISO 27001.
What they do: AI-first conversational service management platform (ITSM/ESM) with an assistant called Atom
Founded / HQ: Founded September 2022; headquartered in San Francisco
Integrations: Integrates with Slack, Microsoft Teams and enterprise systems
Funding: Seed $11M (2023); additional $3.3M (2024); Series A $25M (Jan 28, 2025); total disclosed ~$39M
Compliance: Claims enterprise-grade security with SOC 2 and ISO 27001
Enterprise IT service management and internal service teams (ITSM/ESM, employee support automation).
2022
SaaS / Enterprise software (ITSM/ESM)
$11,000,000
Launch from stealth with seed funding; other participants included Storm Ventures and Neon Fund
$3,300,000
Round involving over 40 CIOs, CTOs and industry experts
$25,000,000
Reported all-equity Series A; participants named include Battery Ventures, Blume Ventures and Peak XV Partners
“Participation from well-known enterprise-focused investors including Khosla Ventures, Blume Ventures, Battery Ventures and Z47”