
Atlas is a customer support tool designed for startups aiming to provide exceptional support and convert customers into evangelists. It offers an integrated suite of tools including ticketing, session recording, help center creation, AI-powered chatbots, and broadcast messaging. The platform emphasizes turning support from a cost center into a revenue driver by providing a comprehensive view of customer interactions through features like customer timelines and Slack integration. Atlas also supports various communication channels like WhatsApp, SMS, and in-app chat. The company is SOC 2 Type 2 Certified and offers tiered pricing plans based on features and usage.

Atlas is a customer support tool designed for startups aiming to provide exceptional support and convert customers into evangelists. It offers an integrated suite of tools including ticketing, session recording, help center creation, AI-powered chatbots, and broadcast messaging. The platform emphasizes turning support from a cost center into a revenue driver by providing a comprehensive view of customer interactions through features like customer timelines and Slack integration. Atlas also supports various communication channels like WhatsApp, SMS, and in-app chat. The company is SOC 2 Type 2 Certified and offers tiered pricing plans based on features and usage.
What they do: AI-first omnichannel customer support platform (ticketing, chat, session recording, knowledge base, customer portal)
HQ: Pleasanton, CA
Team size: 25 employees
Security: SOC 2 Type 2 Certified
Funding (reported): $3,400,000 total (last reported 2022-03-30)
Customer support and knowledge management for startups and growing companies.
Customer support / Helpdesk / Knowledge management
“Company lists individual prominent operators and investors (including Parker Conrad, Jack Altman, Austen Allred, Arash Ferdowsi, Nafis Jamal) as backers.”