
Ascendo AI provides an Agentic AI Platform designed to revolutionize technical support and field service operations. Their AI agents act as virtual coworkers, executing workflows and assisting employees in complex support and service scenarios. The platform aims to transform customer support by leveraging AI and machine learning to enhance efficiency, reduce costs, and improve customer experiences. Ascendo AI focuses on enabling companies to scale their support operations with quality and consistency, by creating new knowledge, managing backlogs, and optimizing spare parts planning. Their solution is tailored for industries such as High Tech, Medical Devices, Energy, Utilities, and Industrial Equipment, with notable clients including Nokia and GE Healthcare.

Ascendo AI provides an Agentic AI Platform designed to revolutionize technical support and field service operations. Their AI agents act as virtual coworkers, executing workflows and assisting employees in complex support and service scenarios. The platform aims to transform customer support by leveraging AI and machine learning to enhance efficiency, reduce costs, and improve customer experiences. Ascendo AI focuses on enabling companies to scale their support operations with quality and consistency, by creating new knowledge, managing backlogs, and optimizing spare parts planning. Their solution is tailored for industries such as High Tech, Medical Devices, Energy, Utilities, and Industrial Equipment, with notable clients including Nokia and GE Healthcare.
What they do: Agentic AI platform that provides AI agents to automate and augment customer support and field-service workflows
Headquarters / region: Palo Alto / San Francisco Bay Area
Founders: Karpagam Narayanan and Ramki Pitchuiyer
Customers / industries: Enterprise hardware, manufacturing, medical devices, energy/utilities, industrial equipment
Funding (latest): Convertible Note, Jun 1, 2020
Enterprise customer support and field service automation and augmentation
2020
Software / AI for service & support
Reported seed round date
Latest reported funding round
“Right Side Capital Management; Forum Ventures; Alchemist Accelerator”