Alterna CX
Alterna CX is an AI-based customer experience management software company founded in 2015. Their platform simplifies and analyzes complex CX signals from various sources like surveys, texts, complaints, and social media. The AI-driven solution transforms feedback into revenue, loyalty, and product adoption, delivering tangible ROI without requiring technical team involvement. Key features include AI-based text analytics with industry-specific models, emotion and sentiment analysis, and customizable dashboards for self-service reporting. Alterna CX also offers integrations with over 150 apps and emphasizes enterprise-grade security. The company was co-founded by Gurol Kurt and Poyraz Ozkan, who have extensive experience in customer service and consulting.
Alterna CX
Alterna CX is an AI-based customer experience management software company founded in 2015. Their platform simplifies and analyzes complex CX signals from various sources like surveys, texts, complaints, and social media. The AI-driven solution transforms feedback into revenue, loyalty, and product adoption, delivering tangible ROI without requiring technical team involvement. Key features include AI-based text analytics with industry-specific models, emotion and sentiment analysis, and customizable dashboards for self-service reporting. Alterna CX also offers integrations with over 150 apps and emphasizes enterprise-grade security. The company was co-founded by Gurol Kurt and Poyraz Ozkan, who have extensive experience in customer service and consulting.