
Airkit.ai provides AI agents for e-commerce businesses, capable of resolving over 90% of customer inquiries instantly and 24/7. These AI agents are designed to go beyond basic FAQ bots, offering personalized resolutions through human-like conversations, powered by GPT-4. The platform boasts easy, code-free integrations with popular e-commerce tools and systems, enabling proactive customer service by identifying and resolving issues before customers even reach out. Airkit.ai also focuses on hyper-personalization to enhance the customer journey and empower customer service teams by augmenting their capabilities, reducing burnout, and allowing them to resolve problems more efficiently. The company emphasizes trusted AI with built-in safeguards and compliance standards. Notably, Airkit.ai was acquired by Salesforce in October 2023.

Airkit.ai provides AI agents for e-commerce businesses, capable of resolving over 90% of customer inquiries instantly and 24/7. These AI agents are designed to go beyond basic FAQ bots, offering personalized resolutions through human-like conversations, powered by GPT-4. The platform boasts easy, code-free integrations with popular e-commerce tools and systems, enabling proactive customer service by identifying and resolving issues before customers even reach out. Airkit.ai also focuses on hyper-personalization to enhance the customer journey and empower customer service teams by augmenting their capabilities, reducing burnout, and allowing them to resolve problems more efficiently. The company emphasizes trusted AI with built-in safeguards and compliance standards. Notably, Airkit.ai was acquired by Salesforce in October 2023.
What they do: Low-code/no-code platform for building customer engagement and AI-powered customer service agents
Founded: 2017
Founders: Adam Evans and Stephen Ehikian
Acquisition: Acquired by Salesforce (announced Sep/Oct 2023)
Total funding (pre-acquisition): $68M
Customer engagement and AI-powered customer service automation for e-commerce and digital experience workflows
2017
Customer experience / Conversational AI / Low-code platform
$40,000,000
Series B announced May 11, 2021; participants included Accel and Emergence Capital
$28,000,000
Reported early/stealth funding round reported at $28M; investors across seed/Series A included Salesforce Ventures, Emergence Capital and Accel