
Alhena AI, formerly Gleen AI, offers an advanced generative AI platform specializing in customer service and eCommerce support. Their product suite includes AI Support Concierge to reduce customer service costs, AI Shopping Assistant to boost sales through personalized recommendations, AI Agent Assist to enhance agent performance, AI Social Commerce to convert social connections, and Review Management to turn customer reviews into revenue. The platform integrates seamlessly with major helpdesk, eCommerce, and communication tools, providing 24/7 availability and hallucination-free, fact-based AI responses that maintain brand tone and style. Alhena AI serves fast-growing brands, achieving significant metrics such as 65%+ AI-resolved inquiries, 2.6x conversion increase, and 1.3x average order value uplift, positioning it as a leading AI solution in customer support and sales automation for online businesses.

Alhena AI, formerly Gleen AI, offers an advanced generative AI platform specializing in customer service and eCommerce support. Their product suite includes AI Support Concierge to reduce customer service costs, AI Shopping Assistant to boost sales through personalized recommendations, AI Agent Assist to enhance agent performance, AI Social Commerce to convert social connections, and Review Management to turn customer reviews into revenue. The platform integrates seamlessly with major helpdesk, eCommerce, and communication tools, providing 24/7 availability and hallucination-free, fact-based AI responses that maintain brand tone and style. Alhena AI serves fast-growing brands, achieving significant metrics such as 65%+ AI-resolved inquiries, 2.6x conversion increase, and 1.3x average order value uplift, positioning it as a leading AI solution in customer support and sales automation for online businesses.
What they do: Generative AI platform for customer service and eCommerce (AI support concierge, shopping assistant, agent assist, social commerce, review management)
Founders: Ashu Dubey (Co‑founder & CEO), Nagendra Kumar (Co‑founder & CTO)
Headquarters / legal name: San Francisco; legal name Helix3 Labs, Inc.
Latest disclosed funding: Seed — $4.9M (announced 2023‑09‑05)
Employee count (reported): 36
Customer support automation and eCommerce sales conversion using generative AI
2022
Artificial intelligence; customer support / eCommerce automation
4.9M
Round reported as oversubscribed; investors reported to include The Spartan Group, South Park Commons, Script Capital, Krust, CoinShares, and 6th Man Ventures.
“Led by Slow Ventures with participation from institutional and crypto/angel investors (reported 7 investors)”